Standards & Practices HROA Deliverables
The Standards & Practices Committee has finalized and published the HROA Recommended Practice for Service Level Agreements and new HROA Emerging Practice for Account Management Scorecards in early 2011 after extensive work on it in 2010. SLAs are a key aspect of every HR outsourcing agreement, whether for multiple processes or only one.
In 2008, the HROA Standards & Practices Committee published its HROA Recommended Practice for Service Level Agreements Measurements & Metrics. As the industry has matured, the committee convened a working group of buyers, service providers and industry advisors to develop the next generation of SLA guidance. Having completed a rigorous analysis and peer review, in compliance with the HROA’s process for setting standards and practices, the HROA Standards & Practices Committee was pleased to release recommended practices which can be found here.
In 2010, the HROA Standards & Practices Committee presented the first in its new series of Industry Practices Point of View Papers. These papers, collaborated on by two or more HROA member organizations, are designed to provide insight and practical advice related to a given industry practice. Our first paper, co-authored by Aon Hewitt and TPI, looks at the growing trend towards HR self-service and how to best incorporate this into a multi-channel HR delivery model. To read the paper click here.
In 2012, the Committee will focus on the creation of a new certification program as well as the publishing of point of view papers.
Useful Standards for HR Transformation
This page lists standards that have been created by various bodies that either impact or are helpful to those planning HR transformation activities. Each standard is summarized by an industry specialist, with web links provided to useful further information. To qualify for inclusion in this list, a standard needs to be:
- Useful for HR transformation In active use by several parties
- The result of work by multiple organisations (for example, we cannot admit work created for profit by a single company)
We currently have summaries for the following standards (click on the title to access more information):
Click here to visit our page that lists other useful standards for HR transformation.
Works in Process Currently Available for Public & Member Comment
Services Catalog, Draft (Open for comment until February 2012)
How to Submit Comments
The HROA invites comments on the draft standards and practices listed in the Currently Available for Public & Member Comment section above.
Anyone wishing to comment on draft standards or practices may reply by email Amanda.Sheckman@SharedXpertise.com.